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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-12-2017 11:41 PM

HP Recommended
Product: hp omen
Operating System: Microsoft Windows 10 (64-bit)

I am from tamilnadu,recently purchased hp omen 17. Due to the finger print marks on the laptop top i cleaned it with a micro fiber cloth but unfortunately the logo slightly came off. i want to know wether it can be replaced. and if so what should be done.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2017 04:20 PM

HP Recommended

Hello @AshwinSidharth

 

I have seen a couple of people who said this happened to them also. The logo would partially come loose or peel off.

They claimed HP replaced their laptops.

 

All I can suggest is to contact HP Support for warranty issues.

Contact HP Worldwide | HP® Official Site

 

Hope it helps.

View solution in original post

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5 REPLIES 5

‎07-13-2017 04:20 PM

HP Recommended

Hello @AshwinSidharth

 

I have seen a couple of people who said this happened to them also. The logo would partially come loose or peel off.

They claimed HP replaced their laptops.

 

All I can suggest is to contact HP Support for warranty issues.

Contact HP Worldwide | HP® Official Site

 

Hope it helps.

Was this reply helpful? Yes No

‎07-14-2017 12:06 AM - edited ‎07-14-2017 12:06 AM

HP Recommended

I have the same problem.  I contacted HP regarding this last day. But they did not responded properly.

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‎07-14-2017 12:21 PM

HP Recommended

Hi @Omen_user,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23 - HP Support.
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‎07-15-2017 01:51 AM - edited ‎07-15-2017 01:54 AM

HP Recommended

I contacted HP again. This time, the Support person, took it very well. And they have created Case for the issue and the Support Person quoted that we will call me ASAP.

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‎09-16-2017 02:50 AM

HP Recommended

Exectly the same thing with that logo 😞 😞 😞

I've had to stick it back with a drop of super glue. Very-very accurately. But not recommend that method, there's risk to damage the plastic cover.

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