Plugged in, but not charging post all suggestions tried.

[tsullivan360]

Hello all!

I know this question has been asked and a million times, but please lend your assistance again as the previous answers have not fixed the issue. I have an HP OMEN Notebook product number: J9K29UA#ABA. I have tried every suggestion posted by the experts on numerous sights (including this one) and the battery still will not charge. All BIOS updates are installed (V.45). All HP and Windows updates are installed. I tried uninstalling the battery and charger under the Device Manager followed by a shutdown, charger unplugged, 1 min power button hold, plugged back in t and still no luck (however, unable to remove battery on this notebook as suggested in the steps). One site suggested letting the battery run all the way down to 0, and that they had success with it charging back up upon restart. The battery is at 2% and cannot power ON, nor maintain power without the AC adapter plugged in. Thus limiting my ability to completely drain the battery. All diagnostics scans on battery and charger have returned with PASSED results. Makes sense since I haven't used the computer much. The charger is the only one that came with it, and yes it is plugged in all the way and undamaged.

Any further advice or suggestions would be greatly appreciated. Thank you!

[KrazyToad]

@tsullivan360

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

I appreciate all your efforts and expertise in troubleshooting this issue

The Notebook needs to be serviced

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😊