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‎06-12-2019 09:17 AM

HP Recommended
Product: HP OMEN 17T
Operating System: Microsoft Windows 10 (64-bit)

Hey guys,

So the live chat isn't working and I am very stuck whether to order a laptop or not because I need it before a certain time. The express shipping and regular shipping options don't really show a difference either. Live chat says unavailable. My zip code is 22039

4 REPLIES 4

‎06-12-2019 12:41 PM

HP Recommended

Hello @Sassupreme 

 

You are in Virginia I take it?

If you go to this link... https://store.hp.com/webapp/wcs/stores/servlet/AjaxOrderItemDisplayView?langId=-1&catalogId=10051&st...

and at the bottom right side, there should be a link that will give you contact options...

Need Help?

Then click on... Contact Us Now for the options.

contact us now.JPG

 

There is also a number to call at the top of the page...

Sales:  1-866-625-3906

 

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‎06-12-2019 12:48 PM

HP Recommended

Yeah but I keep getting the message.

Chat is currently unavailable. Chat agents are available from 8 AM to 2 AM EST

 
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‎06-12-2019 04:12 PM

HP Recommended

OK are you able to call the toll free number then?

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‎06-13-2019 11:27 AM

HP Recommended

FYI. I ordered the Omen 17t on May 30th with an upgraded Wifi card, and the rest of the options standard. Originally it was supposed to ship on June 11th. Got no notification. After calling yesterday I got an email this morning informing me that my ship date is now July 5th. 

 

"Thank you for buying HP! I’m contacting you with an update on the shipment of your  HP OMEN - 17t Laptop Best Value and understand you are anticipating receipt of your new HP. Due to extremely high demand, we have experienced a delay in the production process and now expect to complete your order on or before a revised ship date of  7/5/2019 . 

We apologize for this unexpected delay. "

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