08-02-2014 08:30 PM
I have an HP Photosmart 5510 and I literally one week ago bought new ink cartridges for all 4 colors, and I am now getting low ink error messages, why has my ink run out so quickly? I have printed only 4 pages since replacing them.
08-05-2014 09:45 AM
Welcome to the HP Support Forums! I see you have recently changed the cartridges on your HP Photosmart 5510, after a week of using the printer and printing only 4 items you are now getting a 'low ink error' message.
NOTE** Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
I suggest calling our techincal support at 800-474-6836 as the cartridges are in warranty and they will be able assist you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
I hope this helps!
08-06-2014 06:41 AM
Yes of course, please make sure to have the cartridges with you when you call our technical support team as they may need to obtain some information from them.
08-08-2014 09:39 AM
I called that number and the lady told me since my printer is no longer in warranty (which doesn't matter because I have an ink issue, not a printer issue) that she could do nothing to help me. I asked if there was a warranty on the ink and she said yes, but the only thing I could do was go buy more ink.
08-08-2014 11:22 AM
I apologize for the customer service you experienced. I have sent your Private Message on the Forums, please go to your Userpage to the right of your Username you will find your inbox.