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Student
Finto
Posts: 1
Member Since: ‎09-28-2011
Message 1 of 5 (5,883 Views)

Officejet 7000 Wide Format not printing Black

Hi THere.  I have a HP Officejet 7000 wide Printing format and it is not printing Black.  The ink levels are showing full.  I have cleaned, 2nd tier clean & Aligned the printer with no affect. 

 

I had removed the old cartridge when this happened and it was actually half full, so I also bought a new cartridge and it still prints the same. 

 

Any ideas out there?

 

Thanks

Finto

Regents Professor
Ciara_B
Posts: 6,272
Member Since: ‎11-27-2009
Message 2 of 5 (5,876 Views)

Re: Officejet 7000 Wide Format not printing Black

Hi Finto

So you've cleaned the printhead?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01758227&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
cloudlet
Posts: 1
Member Since: ‎03-30-2012
Message 3 of 5 (5,466 Views)

Re: Officejet 7000 Wide Format not printing Black

Hi, 

Did you ever find a solution to this problem?  I have just experienced the same thing.  I've tried cleaning the nozzles, replacing the cartridge, checking for a blocked vent and I'm still not getting black.

 

Thanks.

Student
kmh63
Posts: 1
Member Since: ‎02-15-2014
Message 4 of 5 (1,317 Views)

Re: Officejet 7000 Wide Format not printing Black

My printer will not print black text, but will print black lines. Have cleaned printheads to 2nd levels & changed the cartridge. It prints color fine. Any ideas what to do?

Regents Professor
Ciara_B
Posts: 6,272
Member Since: ‎11-27-2009
Message 5 of 5 (1,222 Views)

Re: Officejet 7000 Wide Format not printing Black

If the printer is out of warranty one thing that might be worth a shot is soaking the printhead...

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...

 

 

Can you please let me know how you get on?

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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