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LoisBryan
Posts: 6
Member Since: ‎08-11-2012
Message 1 of 21 (6,929 Views)

Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

Photosmart 5510 all in one ... Mac OS 10.6.8

 

Changed cartridges two or three days ago.  There was a problem with black ink at that time, and HP support (who is closed now until Monday) advised running clean print heads function from the printer's touch screen, which I did, and the black came back.  

 

Tonight, however, I've been printing ... added new pages to print, hit the print button and the black was streaked and skipping.  Did the "align print" ... did the "clean print heads" ... still not printng black.  Printed all the test pages, etc.  On printing the "configuration page" from the computer, the rectangles of red, blue and yellow ARE bracketed in BLACK!!!!  The colors are all printing fine.  Have taken cartridge out, yes, it still has ink in it.  But there's no black printing at all on regular print jobs either from the computer or from the printer itself.

 

Am desperate ... I work from home and can't afford to wait until Monday until HP offices re open.

 

HELP!!!!!

 

Thank you in advance ... 

 

Lois Bryan

Top Student
LoisBryan
Posts: 6
Member Since: ‎08-11-2012
Message 2 of 21 (6,902 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

ok, so I see I'm not the only with with this stupid problem.  

 

I'm seeing this problem popping up on lots of HP printers ... nice going Hewlett Packard.

 

I'm happy to disassemble my printer (i'm really mechanical that way <~~~ SARCASM) ... and dunk that one part in the hot water ... but ... can someone please tell me how to unhook that thing the cartridges ride around in????

 

:smileyfrustrated:

 
Student
aksks
Posts: 1
Member Since: ‎10-12-2012
Message 3 of 21 (6,100 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

I am having the exact same problem.  Is there a solution?

Honor Student
Jimt101
Posts: 2
Member Since: ‎11-11-2012
Message 4 of 21 (5,785 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

Yep, me too.

Student
jtimageg
Posts: 1
Member Since: ‎11-18-2012
Message 5 of 21 (5,698 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

When you take out the cartridge, at the bottom of it's space is a hole that the ink feeds thru. Put a drop(just a drop) of isopropyl alcohol on the screen and replace the cartridge. Run the head cleaning and see if the black works. Worked for me.
Honor Student
rodimer
Posts: 4
Member Since: ‎01-13-2013
Message 6 of 21 (5,395 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

Thnaks for the tip but that didn't work for me. Does anyone have another idea ? I am on o new black cartridge and getting really peeved with this all in one .... one month out of warranty !

 

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 7 of 21 (5,214 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

Hi rodimer,

 

To resolve this issue, check out the link below and troubleshoot using the steps contained within the article:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&tmp_task=solveCategory&cc=us&dlc=en&la...

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Honor Student
BAG_Ass
Posts: 2
Member Since: ‎02-20-2012
Message 8 of 21 (5,154 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

Dear Gordon!
I think u r not specialist if u offer us to replace expensive cartridge and got same situation as was before.
Just agree HP made mistake with configuration of printhead like this and need change printhead free in all countries.
I made all recommendations that i found in internet for last couple days and no one helped me. I even try to order new printhead in china. all is loose (((((.
If u wanna help - give me printhead partnumber for order it in HP.
Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 9 of 21 (5,124 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

Hi BAG_Ass,

 

The HP Photosmart 5510 does not have customer replaceable printheads.

 

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Photosmart-5510-printhead-missing/td-p/878...

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Honor Student
rodimer
Posts: 4
Member Since: ‎01-13-2013
Message 10 of 21 (5,108 Views)

Re: Printer not printing black ink - HP Photosmart 5510 / Mac OS10.6.8

check your warranty period ... I did and called HP who provided a solution , a replacement printer was required. I got one with starter set of cartridges and all now works ... 

thanks to HP even if the problem should never have arisen.

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