02-18-2012 08:18 PM
my photosmart plus is coming up with the message "0x61011 beb There is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, refer to printer documentation." please help!!!
02-22-2012 05:30 PM
could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model help out a lot.
06-17-2014 12:57 PM
I would like to help you with your Officejet 6500 and the error code you are seeing (0x61011beb).
Although the code in the following document is different, the 0X6 tells me the issue is a carriage jam; A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel.
Please use the document above to troubleshoot the issue you are experiencing.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies