Black Won't Print

[plz_help_me]

I bought new black ink first since that was all that I needed. The other colors were very low, but not yet completely done. They still showed up in the print report, though they were not as strong as if full. The black still wouldn't print at all. It was completely blank where the black should be. There were no error messages.

I followed all  of the troubleshooting steps listed in this article: http://support.hp.com/us-en/document/c03944809. Finally, I exchanged the ink at the store for a new one. This new one also wouldn't print even after I tried all of the troubleshooting steps.

Somebody in a forum mentioned that black ink won't work without the other colors, so I went back and bought new magenta, cyan, and yellow cartridges. Black printed poorly on the first print report that I did. I tried a second one to see if it would clear up. On the second one, black didn't print at all. The other colors are strong and brilliant, but black is completely blank. How can I make the black print? 

[The_Fossette]

Hi @plz_help_me

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing black.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

I see that you have done all the required troubleshooting and I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!