Post new question
Question
Reply
 
Distinguished Professor
Posts: 2,850
Member Since: ‎10-23-2013
Message 1 of 2 (9,119 Views)
Accepted Solution

Can't print black and white with empty color cartridge

My printer will not print black and white unless an empty color cartridge is replaced.

 

How can I print black with an empty colour cartridge in place?

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Accepted Solution

Re: Can't print black and white with empty color cartridge

Some IIC printers (Individual Ink Cartridge) have printheads that require ink available for periodic servicing tasks. This helps to prevent issues with clogs in the printhead and poor Print Quality. The following printers cannot print when an ink cartridge is empty, even though the other cartridges have ink.

 

List of Printers.JPG

 

If one or more color ink cartridges are low but not empty and you want to minimize the use of color ink, you can change the settings in the HP software to print with black ink only (grayscale). Even if you change the print settings to print with black ink only, the other ink cartridges must still have ink in them in order for the printer to print.

If you choose to print with black ink only, the printer still uses small amounts of ink from all the ink cartridges for occasional servicing tasks. HP recommends that you replace any low ink cartridges to avoid any interruptions in printing.

 

Note re. SW.JPG

 

For further details, refer to the link below

http://support.hp.com/us-en/document/c04331666

View solution in context
Regents Professor
Posts: 8,583
Member Since: ‎11-27-2009
Message 2 of 2 (9,115 Views)

Re: Can't print black and white with empty color cartridge

Some IIC printers (Individual Ink Cartridge) have printheads that require ink available for periodic servicing tasks. This helps to prevent issues with clogs in the printhead and poor Print Quality. The following printers cannot print when an ink cartridge is empty, even though the other cartridges have ink.

 

List of Printers.JPG

 

If one or more color ink cartridges are low but not empty and you want to minimize the use of color ink, you can change the settings in the HP software to print with black ink only (grayscale). Even if you change the print settings to print with black ink only, the other ink cartridges must still have ink in them in order for the printer to print.

If you choose to print with black ink only, the printer still uses small amounts of ink from all the ink cartridges for occasional servicing tasks. HP recommends that you replace any low ink cartridges to avoid any interruptions in printing.

 

Note re. SW.JPG

 

For further details, refer to the link below

http://support.hp.com/us-en/document/c04331666

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation