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Student
Posts: 1
Member Since: ‎04-29-2009
Message 1 of 16 (20,593 Views)

DOCUMENT STUCK IN PRINT QUEUE

My HP OFFICEJET J4580 ALL-IN-ONE printer has document in print queue that I cannot remove.   I've tried "deleting" it and the document shows "deleting" as the status.   I am unable to print anything as long as that document is stuck in the queue.  

 

How do I get this document out?????

 

Note:  This "stuck" document shows USB001 under "PORT" when I look at the document in the queue.   No other documents show anything in the Port info.

 

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 16 (20,581 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

[ Edited ]

Please download and run the Print Diagnostic Utility. It can clear the print jobs for you. Just run it, click on Diagnose, then click on Fix.

I am an ex-HP Employee. Currently inactive on the forum.
Honor Student
Posts: 4
Member Since: ‎10-22-2011
Message 3 of 16 (17,238 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

Hi, I have the same issue of the document being stuck in the printing queue  (all printing jobs are stuck, no exception). I tried uninstalling the printer and the driver software, and reinstalling them, to no avail. Then I downloaded the HP  Print Diagnostic Utility, and tried to run it. However, each time I double clicked the application, it only showing "Extracting xx%..."; when extracting was done, nothing else happens. Everything just sits there... what else can I do to tackle the problem?

 

Thank you for your support in advance.

Honor Student
Posts: 4
Member Since: ‎10-22-2011
Message 4 of 16 (17,237 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

Sorry, I forgot to mention that the printer I have is Deskjet F4480, and my OS is Windows Vista.... if this helps.

Student
Posts: 1
Member Since: ‎12-10-2011
Message 5 of 16 (16,994 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

When I do this, it just tells me that it is unable to connect with the selected printer. Duh!! That's why I'm asking for help for crying out loud!!
Student
Posts: 1
Member Since: ‎03-04-2013
Message 6 of 16 (12,786 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

I have just installed a new HP 1050 printer and cannot get it to print.      I had a message that a document is stuck in the print queue, but cannot get it to delete.      How can I get my printer to work.      Can you help.

Student
Posts: 1
Member Since: ‎03-26-2013
Message 7 of 16 (12,417 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

How to you remove a DOCUMENT STUCK IN PRINT QUEUE of a HP 5600 printer

Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 8 of 16 (12,416 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

Hi Joebleau64,

 

Try the Hp Print and Scan Doctor.  It fixes many common printing problems.

 

Hp Print and Scan Doctor

Retired
Posts: 808
Member Since: ‎03-25-2013
Message 9 of 16 (10,691 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

Student
Posts: 1
Member Since: ‎03-15-2014
Message 10 of 16 (8,042 Views)

Re: DOCUMENT STUCK IN PRINT QUEUE

have 7 documents stuck in print que and printer won't print any of them

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