04-29-2009 08:54 PM
My HP OFFICEJET J4580 ALL-IN-ONE printer has document in print queue that I cannot remove. I've tried "deleting" it and the document shows "deleting" as the status. I am unable to print anything as long as that document is stuck in the queue.
How do I get this document out?????
Note: This "stuck" document shows USB001 under "PORT" when I look at the document in the queue. No other documents show anything in the Port info.
04-30-2009 06:28 AM - last edited on 04-01-2011 10:58 PM by Katie_H
Please download and run the Print Diagnostic Utility. It can clear the print jobs for you. Just run it, click on Diagnose, then click on Fix.
11-28-2011 08:45 AM
Hi, I have the same issue of the document being stuck in the printing queue (all printing jobs are stuck, no exception). I tried uninstalling the printer and the driver software, and reinstalling them, to no avail. Then I downloaded the HP Print Diagnostic Utility, and tried to run it. However, each time I double clicked the application, it only showing "Extracting xx%..."; when extracting was done, nothing else happens. Everything just sits there... what else can I do to tackle the problem?
Thank you for your support in advance.
03-04-2013 08:51 AM
I have just installed a new HP 1050 printer and cannot get it to print. I had a message that a document is stuck in the print queue, but cannot get it to delete. How can I get my printer to work. Can you help.
07-21-2013 07:04 AM
Your post has been moved to Printing Issues & Troubleshooting
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)