• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-28-2015 04:03 PM

HP Recommended

Sorry DillyD but I am sick and tired of waiting for instructions on how to do a soft reset or whatever is required to fix this issue.

I have purchased an epson now and the HP is relegated to the attic waiting a response.

HP support is a joke.

Report me if you like but it does not change the fact that HP support is a joke.

Totally p*ssed off

Was this reply helpful? Yes No

‎07-15-2015 12:01 PM

HP Recommended

Have you still got the problem? "Rich1" from HP was very helpful to me and made me promise not to publish the solution (I guess it could make matters worse if it is a different problem, so should be used carefully). Other people have been helped by him. However, I can't raise him now and I suspect he has moved on. Given that and given that this is now quite old, I don't think it unreasonable if I pass on the info I have via PMs. UNLESS ANYONE FROM HP TELLS ME OTHERWISE.

Let me know if you are still stuck and I will write up what notes I have and send them via PM.

Joe

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.