HP OJP 7740

[BB48]

Brand new out of the box. After install of ink & paper, error says to check to see if ink is leaking. Checked several times. Black ink appears to be leaking. Tried to change cartrage but it says it wants the original setup cartrage. Now it won't turn off. Its a wireless connection but haven't gotten that far yet - light is still blinking and device does not show up in network. Tried on both Mac OS and Windows 10. Same problem.

[DavidSMP]

Hi @BB48,

Good Day! Thanks for stopping by the HP forums. I reviewed the post about the printer’s leaking cartridge and giving a message that it requires the original cartridge to complete setup.to get will be delighted to assist you with this. 

Fabulous diagnosis and superb analysis of the issue before posting.  Kudos to you on that score.  It is always a privilege to work with technical specialists like you. 

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 

For better clarity and to assist you better I would require more information regarding this.

• Did the original cartridge leak out of the box?
• Did you get the cartridge exchanged?
• Did you perform a hard reset?

For starters, please perform these steps.

Please perform a hard reset from this link: http://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/7682...

• Please perform only step 3 from this link. The remove and reinstall the cartridges and check again. If you still receive the error message,
• I will send you a private message to perform an out of the box reset. (OOB).
• That should definitely do the trick for you. Please check the private message that I send you. It is very important.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll always be there to assist you always. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[BB48]

Tried all & nothing works. Looks like the Print head is faulty. Am trying to get a replacement from HP. So far they have sent a new cartridge. Not helpful. If this goes on will just dump the thing and look for something else. Frustrating given that HP used Purolator and they failed to deliver. Purolator is a bad delivery service.

[DavidSMP]

Hi @BB48,

I reviewed the response. Please wait for it to arrive and let me know how this goes. If the replacement cartridge does not work, HP will definitely help you get the unit replaced as long as it is under warranty. Thanks for your continued support and for doing business with HP. It is greatly appreciated. 

I will be there always to assist you. Please keep me posted about the situation and let me know if there are any issues. It will be addressed on priority. 

Trust me I've done all I can to assist you here by keeping your best interest in mind. I hope things pan out great for you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care now, stay healthy, keep smiling big and do have a blessed year ahead.  🙂

[PurolatorHelp]

Hi BB48,

I’m sorry to hear about your negative experience with Purolator. If you can email your tracking number to customer.care@purolator.com, we’ll look into the situation.

Thank you,

Jeremie

Social Media Coordinator / Customer Care Team

Purolator Inc.

E-mail: customer.care@purolator.com

www.Purolator.com

Follow us on Twitter:  

http://twitter.com/purolatorhelp

[greenturtle]

Hi,

Thanks for using the HP Forums.  Apologies for jumping in here.

Just wanted to check back if the issue is resolved and you got your replacement unit?

Thanks.