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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-14-2015 04:06 AM

HP Recommended
Worked a treat. Thanks very much.
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‎03-18-2016 02:56 PM

HP Recommended

I have tried all of the steps to get the replacement print head to align correctly, but I continue to get the message that the print head alignment was unsuccessfull.

 

Any other ideas to get this dang thing to align???

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‎03-30-2016 12:16 AM

HP Recommended

Installed: genuine HP cartridges

Year in Use: 2 years

Sympton: magenta comes out off-colored with streaks

 

Reset per HP instructions failed. "clean" cycles and "re-align" cycles failed to the point where I had to insert another full set of new cartridges because the cycles depleted all the ink. Called HP - out of warranty so paid $55 I think to get support - absolutely a waste of $. Suggested that I get a new printer or a new print head.

 

Finally took printing head out, soak in warm water mixed with a few squirts of windex for one minute. Wipe clean with lint-free coffee filter. Reinsert, ran one cleaning cycle and re-align - viola! The print head was clogged to the point where the cleaning cycle will not solve the problem. Physically cleaning the head worked. But of course, HP support has no clue whatsoever. 

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