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‎02-25-2017 03:32 PM - edited ‎02-25-2017 03:36 PM

HP Recommended
Product: Envy 4250
Operating System: Microsoft Windows 10 (32-bit)

I have a problem with my printer, I only bought it in December so its fairly new.

 

When i print from word or any program installed on my pc its fine.

 

When i try to print something from the internet it is only printing out on a small section of the paper, so the top middle section, around 3 x 5 inches big.  I regularly print something out from 2 sites on the internet and neither of these will print a full page out now, everything is squashed into this tiny square, so it shrinks the whole page into the 3 x 5 inch size.

 

If i do a test print from my pc settings for the device it comes out fine.   I have checked the print settings on firefox (the browser i am using) and its set on shrink to fit and it looks fine, but still prints out into the tiny space.    If it put it on the 100% option it comes out tiny.

 

Anyone got any ideas how to fix this please?

3 REPLIES 3

‎02-25-2017 05:01 PM

HP Recommended

Do you have the same problem with other browsers? other sites?

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‎02-25-2017 06:06 PM

HP Recommended

No, its just firefox it seems.

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‎02-25-2017 06:30 PM

HP Recommended

Are you running the latest version of Firefox?

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