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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2017 01:54 PM

HP Recommended
Product: Photosmart 6525

When I hove my mouse over my printer in 'Devices and Printers' the note says 'Status - not connected' yet the printer works satisfactorily.

1 REPLY 1

‎03-06-2017 11:31 AM

HP Recommended

@Jmac5

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Photosmart 6525 e-All-in-One Printer and the printer works fine. However, when you hover the mouse over the printer in 'Devices and Printers' the note says "Status - not connected."

 

I would like to know the following information to assist you better:

  • Is the printer connected via USB or a network?
  • Did this start recently or has been like this for long time?

Meanwhile, I did some research and looks like it has something to do with the printer drivers. I suggest you to download and run the HP Print and Scan Doctor software correct anything with the printer drivers.

 

I hope this information helps. Please do not hesitate to reply for any further questions. Cheers! 🙂

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