• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP OfficeJet Pro 8720
macOS 10.12 Sierra

My new printer prints crooked everytime. I've tried running alignment twice. Still no change. The text margin is slanted.

7 REPLIES 7
HP Recommended

Greetings!!@dkenta

 

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you are looking for assistance on a print quality issue and crooked print out the issue on your printer. I'll be more than glad to help you out.

 

Let's try these simple steps:

 

Step 1: Make sure that printer is connected to a wall socket.(Avoid the surge protector)

 

Step 2: Turn off the printer and turn it back on.

 

Step 3: Take the fine look inside the printer and clear the jam.

 

Step 4: Print the Print Quality Diagnostic Page let me know the print quality.

A Print Quality Diagnostic Page helps identify the source of print quality issues.

  1. Load plains white paper in the input tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.

  3. Swipe up on the display, touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Figure: Example of the Print Quality Diagnostic Page

    Image: Example of the Print Quality Diagnostic Page

Let me know how it goes, I'll be eagerly waiting to assist you with same, cheers.

 

Have a nice day and wish you happy new year.

 

If this helps, please mark this as “Accepted Solution as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Regards,
Sizzlingsum_13
I am an HP Employee

HP Recommended

Problem not solved after doing the sequence you recommended.

HP Recommended

@dkenta

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.

 

I understand you've attempted the steps suggested by the previous tech and yet, the issue persists.

Don't worry as I have a few tricks and links up my sleeve,

 

Here's a related HP Forums post that seems to have helped others: Click here

For further diagnostics: Click here

(Though the header/title may be different, the steps will help resolve your concern).

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

HP Recommended

Still not printing straight. No change at all. I keep getting advice to align printheads. I've done that enough times, that i know that's not the fix.

HP Recommended

 

@dkenta

Thank you for the update,

I appreciate your time and efforts,

 

I understand you've realigned the printhead multiple times and I wouldn't want you to do the same thing over and over again as there's simply no point in doing that,
Hence I had shared the other link for the "further diagnostics" and that did not have any steps related to cleaning printheads,

 

I would appreciate if you could go through all the steps suggested in there to get a solution for yourself,

Here's the link again for you: Click here

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

HP Recommended

Still no solution. The last set of instructions don't even apply to my machine. Feels like a wild goose chase. Does anyone know anything about this problem?

HP Recommended

 

@dkenta

 

Thank you for the update.

 

For better clarity and to assist you better I would require more information regarding this printer concern,

 

May I know the size and type of the paper?

 

How many papers are you using at a time?

 

Are you adjusting the guides before printing?

 

Keep me posted 🙂

Regards,
Sizzlingsum_13
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.