04-13-2012 02:13 AM
My Officejet 6500 E709n seems to "go to sleep". After it has not been used for a few days, I have to remove power and restore power to it for it to be recognized on my wireless network. The power button has no effect when it is in this sleep mode, and the blue network light is dark, After removing and restoring power manyally, it 'comes back to life' and all is well. Therefore, I would like to reset my Officejet 6500 E709n to factory defaults to see if that would solve my problem.
I am running Windows 7 64-bit with all current updates. All HP softwares are up to date. My router is an AT&T Residentual Gateway, 2wire model 3801HGV. I do not know how long this has been happening.
Thank you in advance for your assistance.
06-18-2012 05:20 PM - edited 06-18-2012 05:20 PM
A full factory reset may not be required. Try downloading and running the print and scan doctor located here:
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
02-19-2014 09:15 PM
Can you check the wireless settings and see if IPv6 is turned on?
Are there other computers on your wireless network that have IPv6 enabled?
It has been my experience that, depending on the hardware, router, etc. that IPv6 can really mess things up. You can go check out a blog article I wrote on this very subject The Case of the Vanishing Internet. Though a bit dated, the advice is still good.
Post back and let us all know what worked!
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)