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Student
Posts: 1
Member Since: ‎02-20-2012
Message 1 of 5 (7,845 Views)

why doesn't my computer recognize my hp wireless printer?

I just purchased the HP Officejet Pro 8600 and installed it on my Dell Computer that runs on Windows 7 OS. The printer is on the wireless network, but my computer does not recognize it. I checked the virus protection software and nothing is suspect. I need to get the printer on the network ASAP. Please help me.

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 5 (7,830 Views)

Re: why doesn't my computer recognize my hp wireless printer?

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

I am employed by HP

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Tutor
Posts: 7
Member Since: ‎10-01-2009
Message 3 of 5 (7,391 Views)

Re: why doesn't my computer recognize my hp wireless printer?

I downloaded, installed and ran printdr, it searched for my printer, found it and said it fixed it but Windows7 device manager still has a yellow triangle with an exclamation point.  This problem started after I downloaded and installed the full latest driver, OJ6000E609_Full_14.exe software.

Thanks,  H

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 5 (7,349 Views)

Re: why doesn't my computer recognize my hp wireless printer?

Is Windows up to date?  You may want to totally uninstall the HP software (using the HP uninstallers), restart, then download and install the software from hp.com again.

I am employed by HP

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Student
Posts: 1
Member Since: ‎03-01-2015
Message 5 of 5 (2,848 Views)

Re: why doesn't my computer recognize my hp wireless printer?

Why won't my computer reconize my wireless printer?

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