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‎02-17-2020 01:02 PM

HP Recommended
Product: LaserJet Enterprise M607

The computer the printer was initially paired on died and was switched to a laptop. The laptop has recognized the printer but is stuck in the initializing stage. Things tried:

printer was restarted after turned off for 60 seconds 

-took out the ink cartridge, unplugged both power cable and usb. Restarted with only the power cable plugged in and waited to put back in the cartridge and usb port.

2 REPLIES 2

‎02-18-2020 01:22 AM

HP Recommended

Is there a particular step showing on the screen of the printer where it hangs? The firmware may be corrupt and the first thing that I would try would be a partial clean. Look  for a PM from me with instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎04-03-2020 03:21 PM

HP Recommended

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