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‎10-01-2019 03:42 AM

HP Recommended
Product: Laser 283x family
Operating System: Microsoft Windows 10 (64-bit)

With 35% left of the cartridge I get white stripes on the black and white printout. I have taken out the cartridge and put it back with no change....

 

Pls advice.

2 REPLIES 2

‎10-01-2019 06:22 AM

HP Recommended

Have you shaken the cartridge to redistribute the toner? It could be a defective mag roller in the cartridge, which if cartridge is not reading low would be covered under warranty, but you will need to call tech support at HP.

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‎10-01-2019 06:24 AM

HP Recommended

Yes I have shaken it. I will test a new cartridge.

 

thx

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