blue line on paper and rolling plastic and 10.0002 suply error

[johnny112]

hi my priter was working ok before

since recently it prints a blue line one inch at right

plus the machine tells me 10.002 supply error ? what can i do do i need to clean it?

[Repairatrooper]

The error code indicates that the memory chip on the magenta cartridge cannot be read. A single color solid line usually is caused by a bad toner cartridge.

[johnny112]

how can i clean the blue from the rolling plastic thing?

do you know if the 10 002 means the no of page printed so far? if so by the printer or by the cyan cartridge

and what is the solution for my problem?

[Repairatrooper]

The error code indicates a failure of the chip on the magenta cartridge, not the cyan. The blue line is likely caused by a defective cyan cartridge. They are most likely unrelated. The line should clear once the defective cartridge is replaced and a cleaning cycle has been run.

[johnny112]

hi so if i simply remove the 2 cartridge i should be able to print again?

[johnny112]

i juste checked at the magenta and it is 6003 on it 

the 6002 is yellow . does it change your diagnistic?

[johnny112]

 im not being arrogant when asking that i just see a non correspondance in number and color .

can you answer plz

[Repairatrooper]

The numbers on the cartridges correspond to the correct part number listed on HP store.

https://store.hp.com/CanadaStore/Merch/Offer.aspx?p=hp-color-laserjet-1600-printer-toner-cartridges&...

[johnny112]

i would have beleive the error 00002 was a way of saying the cartridge 0002 is prob.

how to only use black and white printing ? can i do it ? i tried removing all color cartridges but it does not work.. i receive the same message

[johnny112]

?