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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-06-2016 08:42 AM

HP Recommended
Product: laser jet pro M402n

IT WILL ONLY PRINT EVERY OTHER PAGE CORRECTLY!!!  CANNOT FIGURE IT OUT!

2 REPLIES 2

‎09-21-2016 12:48 PM

HP Recommended

Sorry for your problem.  Can you tell us what the bad page looks like.  is it upside down or printed cross page (landscape) versus down page (portrait)?  Did you try to print a duplex document on a simplex printer and in manual duplex it will only print the odd pages in the first pass and then ask you to put the media back in for the even pages.   tell us more please.  Dovid

 

I am an HP Employee
I work in Laser Jet Printing ((;-)>
The opinions expressed here are my own and not those of HP. Kudos are always appreciated if I have helped you.
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‎09-21-2016 01:05 PM

HP Recommended

Hello, 

 

Thanks for your question. 

 

Please make sure you only have 1 Print queue for this printer.

* If you are on a Windows computer, go to Control Panel > Devices and Printers and make sure your device is not duplicated. You can download the latest drivers for your device by clicking in the next link:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7458629&swLangOid=8&swEnvOid=4063

 

* If you are on a MAC computer, go to System Preferences > Printers and Faxes and make sure to only have 1 print queue. You can download the latest drivers for your device by clicking in the next link:

https://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

 

Please call HP Tech Support at +1 800 334-5144 for more detailed information.

I am an HP Employee.
Kudos are highly appreciated if my advice was accurate!
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