new black cartridge a few days ago; won't work, replaced still wont work

[leslie23]

Installed a new black cartridge last week, wouldn't work, got "bad cartridge" error messages.  replaced today; printed a "good" alignment page.  And that's the last thing its printed.  Not getting any "cartridge" error messages, not getting any messages at all.  And its showing 3 documents waiting, which is correct.  Please help!

[asmita6658]

Hi @leslie23

Welcome to the HP Support Community. 

To better assist you - 

1) Are you able to make a copy? 

2) Are you experiencing the same issue while making a copy as well? 

While you respond to that, try the steps mentioned in this document. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[leslie23]

It won't copy either; and I'm having a devil of a time trying to get "tied in" to be able to reply to you.  thanks for the response, any suggestions?

[asmita6658 · Accepted solution]

@leslie23

This looks like an issue with the printhead. 

Please Contact HP in your region regarding the service options for your printer. 

Have a great day!

[leslie23]

I turned off the computer that night as I always do.  When I got up yesterday morning,it was working fine, and still is today.  The greblims gave me a break, I thank them!