p1102w prints self test pages without requesting

[mred43]

My printer developed a mind of its own. It prints the self test / device congfiguration and web services pages about 15 to 20 times a day. Tried uninstalling printer and reinstalling about a dozen times. Hasn't helped. Any suggestions???

[Jeet_singh]

Hi @mred43,

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As I understand your HP LaserJet printer prints a self-test page by itself. Don't worry as I have a few steps to help you get through this concern,

Let's try to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

This could be due to a bug either in the spooler or in the driver.

Let’s execute the first step of clearing the spooler Que and check if that helps.

recommend you follow the steps below and check if that solves the issue.

• Click Start.
• Type Command.
• Right-click “Command Prompt” and select “Run as administrator “.
• Type net stop spooler then press “Enter “.
• Type del %systemroot%\System32\spool\printers\* /Q then press “Enter “.
• Type net start spooler then press “Enter “.
• The print queue on your Windows should now be cleared.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

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And I Hope you have a good day, Ahead.

Regards,