Audio Beats not working

[rayrivera1]

Hello,

My notebook did an automatic software update and when it restarted the beats audio logo was gone. If anyone knows how to fix this issue and could help me I will appreciate it. Thank you and I look forward to your answer.

Best,

Ray

[GBL84 · Accepted solution]

Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.

 In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall and restart.

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load.

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Thank You,

GBL84

I am not an HP Employee