Audio sound is getting low automatically

[Sharmin90]

First of all the sound is great in this laptop. The problem is, when i play youtube or movie or any music 'the sound' is getting low automatically and then sound comes again for very few seconds and then again it getting low automatically. I have tried many ways, searched in the internet but did not get any solution. The headphone sound is great, there is no problem. Only problem is in the speaker. The sound is getting low automatically. I would be delighted if i get the solution. 

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[Sharmin90]

Thank you so much for the solution. it worked.

[DavidPK]

You're welcome

All the best,

DP-K