B&O Play software not working

[KettleMug101]

I have this problem, I have B&O speakers and when I try to open B&O Play to configure I receive a message saying  There was a problem Starting C:\(whatever\ketl.dll. When I go to check the specific area there's not a folder named that.

Any ideas? 😕

[DavidPK]

Hi,

Can you post back with the following details.

1.  The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

2.  Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

Regards,

DP-K

[KettleMug101 · Accepted solution]

Product name:HP Pavilion Notebook
Product number:M1M96EA#ABU
Serial number (removed content)
BIOS:F.21-06/05/2015
Keyboard revision:89.11
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz

The Devices in that menu are: Cyberlink WebCam Virtual Driver and Realtek High Definition Audio. 

[DavidPK]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73189.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K