Beats audio not working after installing driver for problem with bass for headphones

[csleyns]

Dear,

Since a few weeks the bass from my headphones didn't come through, so I installed the driver for the High Definition Device (and not the audio CODEC) which I found on this website https://www.tenforums.com/drivers-hardware/14170-no-bass-surround-sound-after-windows-10-update.html. I heard the bass again, but then the audio from my beats speakers on the keyboard disappeared, I only heard sound from the bottom of my laptop. How can I get this working again? 

Thank you very much,

Best regards

[The_Fossette]

Hi @csleyns

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that after installing the audio drive the beats audio stopped working.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to uninstall the audio driver you have install and download and install the driver from the link provided below.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[lolboll1]

it was that driver i instald and this hapend is there any way i can uninstall beats driver

[The_Fossette · Accepted solution]

Hi @lolboll1

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to know whether you can uninstall the beats audio driver.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow below instructions to uninstall the beats audio driver.

The Beats Audio interface is installed with the IDT Audio CODEC, so try the following.

Hold down the Windows key and press R.  In to the Run box type msconfig and hit enter.  In the System Configuration window, click the Startup tab, remove the tick next to IDT PC Audio and then click Apply to make the change.

Next, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

Restart the notebook and Windows will load a generic sound driver.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[lolboll1]

It worked thaks

[lolboll1]

Thanks*

[csleyns]

Dear,

Thank you for your message. When I follow the link you provided in your reply to download a new driver, I enter my serial number, but I can't select my operating system from the list as I can only chose from Windows 7 or 8 systems, and my laptop is Windows 10 (64-bit). 

Regards

[The_Fossette]

Hi @csleyns

You can download and install the Windows 8 driver and check if it helps.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[csleyns]

Hi,

I uninstalled the driver, restarted my computer, went to the HP download website, installed the Windows 8.1 (64 bit) audio driver, and now my beats audio is working again and the bass in my headphones too! Thanks a lot! 

[The_Fossette]

Hi @csleyns

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care and you have a good day ahead.

Cheers!