Cannot hear sound from the main speaker(Beats audio)

[August76]

First of all, the problem occurred after upgrading to Win10. What I noticed first was that strange looking audio driver(FIRST PICTURE BELOW). I have tried uninstalling and reinstalling the driver but it only dissapeared and appeared looking the same. Another thing I have noticed was that I don't see the Beats audio icon to adjust some settings. I did installed it and maybe I heard a slight difference. But the sound was low. I tried solutions I could find here(HP forums) that were related to my problem. But none of them fixed my problem, only installed the Beats audio drivers(which is good).

After opening device manager I saw this(I opened it after all the installations I made)

The properties of High Definition Augio Device

It would be great if someone of the experts here could help me out. Or maybe some customers have encountered similar problem and fixed it. 

[Paul_Tikkanen · Accepted solution]

Hi:

The High Definition Audio device is the Intel HDMI audio device that needs a driver installed.  It has nothing to do with the Beats Audio not working.

Here's what I recommend you do to install the Intel HD audio device with the ! mark.

Download and install this free file utility.  The 2nd file on the top of the page is for 64 bit.

http://www.7-zip.org/

After you install 7-Zip, download and save, but do not run the Intel graphics driver on your notebook's support page.

This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe

Right click on the sp72370 driver file you saved.

Select 7-Zip from the list of items on the menu.

Have 7-Zip Extract to:  and let it extract the file into its folder name (sp72370).

Once 7-Zip has created the driver folder, go to the device manager and click on the problem HD audio device.

Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option, and browse to the driver folder 7-zip created. 

Make sure the Include Subfolders box is checked, and the driver should install.  Then restart the PC.

The only suggestion I can offer regarding the Beats audio not working would be to reinstall the W10 IDT audio driver and restart the PC.

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.  The Beats audio software is contained within that driver file.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe