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HP Recommended

Hi.

 

The F11 key on my laptop is disabled recently.  It's not glowing in red when I press it. Furthermore, the laptop have no sound at all regarless I press on F9 or F10 Keys. It's only function when I restart the laptop each time.

 

Product name: HP ENVY 4 - 1127TU

Operating System: Microsoft 8

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.

 

Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.

 

When windows has reloaded, use recovery manager to reinstall your original IDT HD Audio driver as detailed in the document on the link below.

 

Recovery Manager - Windows 8.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.

 

Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.

 

When windows has reloaded, use recovery manager to reinstall your original IDT HD Audio driver as detailed in the document on the link below.

 

Recovery Manager - Windows 8.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Upgraded Pavilion dv6 this weekend from Windows 7 to Windows 10. Microsoft staes that missuing network drive, lost favorites, and malfunctioning F11 (toggles speaker) is a HP issue; can you help me resolve these issues?

 

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