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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-28-2016 01:16 AM

HP Recommended
Product: HP 820 G3 - T9X42EA#ABH
Operating System: Microsoft Windows 10 (64-bit)

Since about a month or two ago, I've been experiencing audio issues with this laptop.

 

Sometimes after a reboot the audio icon will have a red 'x' and the "No Audio Output Device is installed" message is displayed when I hover over the icon.

 

I've tried installing the most recent audio drivers via the HP Support Assistant, removed the hardware from Device Manager and have it re-detected. Sometimes this resolves the issue, but more often i just have to keep rebooting until the error message disappears.

 

The Windows Audio Troubleshooter can't identify the problem, and rebooting until the audio works again is becoming tedious 😕

 

OS: Windows 10 Enterprise, Version 1607 (OS build 14393.447)

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