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- HP 9470m Mute button do not mute
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04-04-2017 06:10 AM
I just bought a HP 9470m Ultrabook. 3 days ago, the hard mute button (next to wifi button) still works fine. However, I just updated BIOS today. After that, the button does not work at all. It does not mute. When I press it, it just shows the volume bar. It does not even increase or decrease the volume. Any one has the same issue and can suggest solution?
Thanks,
Solved! Go to Solution.
Accepted Solutions
04-04-2017 10:38 PM
Hello @GBL84,
Thank you for your time. I just fixed it. I udpated the "unknown device" driver. Reset. Done. It's working now.
Regards,
04-04-2017 06:24 AM
Hello @bluesky141,
Please try to load defaults after going to BIOS, Tap F10 at the boot.
Go to BIOS Page.
Under MAIN Tab, click Restore defaults > Save changes and exit.
See if that helps.
If not reinstall drivers from the below link, restart after installing and check if that works.
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
GBL84
I am not an HP Employee
04-04-2017 07:04 AM - edited 04-04-2017 07:05 AM
Hello @bluesky141,
Thank you for your reply !!
PIC 1
PIC 2
PIC 3
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
04-04-2017 07:10 AM
Hi @GBL84,
Thank you but unfortunately, it is still the same. now it does not even show the volume bar :(...I tried to install the driver but it turned out I already updated it....Still looking for a solution 😞
04-04-2017 07:25 AM
Hello @bluesky141,
Have you restarted the PC after installation
Is your PC under Warranty.
Verify the warranty status here:
http://support.hp.com/us-en/checkwarranty
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
04-05-2017 02:42 AM
You're very Welcome !!
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All the Best !! Thanks for being a member!
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-18-2017 09:02 AM
You're welcome. @bluesky141
If you are happy with the help you received it is customary to mark the provided answer with information as the "Solution" rather than you thank your post. Also show your appreciation by giving kudos.
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
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