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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-25-2016 08:57 AM - edited ‎07-25-2016 09:05 AM

HP Recommended
Product: Envy G0U23AAR

Hello,

 I have an HP Envy notebook, product number G0U23AAR, running Windows 8.1.  It's producing strange audio effects.

 

As received, it was compressing the audio - that is, making quiet spots loud and making loud spots quiet so that output was the same level always.  In both the speakers and the headphones.

 

I posted about this before:  http://h30434.www3.hp.com/t5/Notebook-Audio/Audio-compression-on-HP-Envy/m-p/5445010#M72736

 

And after closing that thread I realized that I was mistaken about it being fixed -  sound was excellent using the speakers, but the compression problem remained when using headphones.

 

So I found this thread: 

 

http://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-unwanted-audio-compression/td-p/2270281/page/3

 

Following the advice therein, I went here:  http://support.hp.com/us-en/drivers/  and got the latest driver for my machine, sp69618,  and downloaded and ran the exec.  No change.

 

So I tried the other method described in that thread - deleted the Real Tek device, restarted the machine, and let Windows find and install the driver it prefers.  This fixed the sound in the headphones - excellent -  but then there was no bass when using the speakers.

 

I have tried all other suggestions in that thread, to no avail.

 

Has HP developed a reliable fix to this yet? 

 

Thankyou.

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