HP OMEN 15 - Video and audio out of sync.

[BouncyNinja]

Audio sync issue

Doesnt matter what the source is, be it vlc, windows media player, netflix , prime, youtube, etc

its fine for a few minutes , then the audio goes out by about 10 seconds, drivers up to date, uninstalled, reinstalled, etc, even done a reset, and it still does it

[The_Fossette]

@BouncyNinja

I reviewed your post and I understand that you are facing issues with the audio sync.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Have you checked using headphones?

Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix audio issues.

Here is how it is done.

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BouncyNinja]

Morning

Its is a HP - OMEN Laptop 15-ek0xxx

Product ID - 187N6EA#ACQ

It happens with Both Headphones and Speakers, i have run the windows audio troubleshooter , and it cannot find any issues, and still the problem persists. Its something that only happens with Video ( Any platform, be it online, or local file), not in gaming

[The_Fossette]

@BouncyNinja

I recommend you download and install the audio driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104173.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BouncyNinja]

Have done this, same result 😞

[The_Fossette]

@BouncyNinja

I recommend you perform a system restore back to the date when everything was working fine on the computer.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BouncyNinja]

I have done this step when i first noticed the problem , which was the day i got the notebook, and it made no difference 

this has been a "out of the box" problem, and going on the hp support forums, im not the only one having it.

It cannot be a hardware issue, as any other form of audio ( ie gaming) its fine, its literally just on Video playback.

[The_Fossette]

@BouncyNinja

I recommend you follow the steps in the below article and perform a recovery on the computer and check if it helps.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BouncyNinja]

as mentioned in an earlier post, its been like this from day 1 , no amount of resetting has fixed the issue

[BouncyNinja]

Ok, for the sake of it, i have done the reset, still does it, have updated the drivers , still does it.

However, if i boot into a linux live usb , it doesnt, which points to a windows driver issue from HP , seeing as the latest driver still shows this issue