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‎12-15-2016 07:55 PM

HP Recommended
Product: Envy 15.6" laptop
Operating System: Microsoft Windows 10 (64-bit)

When I click on the Bang & Olusen  audio, it says fails to create a conexant audio factory.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2016 07:59 PM

HP Recommended

Hello Rudygragg79,

 

Welcome to Forum !

 

 

Try reinstalling the audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73189.exe

 

When the reinstallation has completed, restart the notebook.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

View solution in original post

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2 REPLIES 2

‎12-15-2016 07:59 PM

HP Recommended

Hello Rudygragg79,

 

Welcome to Forum !

 

 

Try reinstalling the audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73189.exe

 

When the reinstallation has completed, restart the notebook.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Was this reply helpful? Yes No

‎12-15-2016 08:06 PM

HP Recommended

Hi,

 

Did you upgrade/downgrade your machine ? Normally you should see something similar to the following image

 

        bando.png

 

 

What is your machine ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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