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HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

Hello,

 

I turned on my computer after the latest update came through and my computer can't seem to find my internal speakers. It can find my bluetooth connected Beats Pill and headphones but when I go to the audio devices page there is no entry for my interal speakers. 

 

Can someone please help?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77502.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

2.  Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Model Number: 134103-dx

Serial Number: [personal information removed] 

 

 Listed under sound, video and game controllers:

BeatsPill Hands-Free

BeatsPill Stereo

Conexant ISST Audio

Intel(R) Display Audio

HP Recommended

Hi,

 

Try the following.

 

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77502.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Hello,

 

It worked! Thank you so much!!

Wyatt

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.