Microphone will not unmute

[g1wright]

It seems that after the last Windows 10 Cummlative Update, my microphone is always set on mute.  I ran the trouble shoot program that said the internal microphone array - IDT High Definition Audio CODEC was muted and that it was fixed.  The problem is that it always goes back to mute.  People can't hear me on Skype.  I checked the driver and it says it is the latest driver is installed for the microphone.

[Dvortex]

Hello, @g1wright - Hope you are well 🙂

Thanks for reaching out to HP Support Forums! I would be glad to be of your assistance.

I understand that the microphone is always set on mute after the Windows update. Let's try the steps mentioned below to fix this issue:

1. Run Audio Troubleshooter:

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if the microphone isn't disabled:

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if the microphone isn't muted:

  - Right-Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone:

  - Right-Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements:

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone:

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16-bit options on the list.

That should do the trick. Let me know!

Good luck & Merry Xmas 🙂

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[Lal4]

Problem started a few weeks ago when I switched to bluetooth headphones and the microphone muted itself.  HP ENVY all in one PC. I reached microphone proprties like the steps requied and it wouldnt let me press the button to unmute it. Sound works ok on the headphones and it has a built in microphone that doesnt have problems on my phone.

[kevin-t]

Hello,

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