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Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (81 Views)

Mute button light error

Product Name: HP Envy 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

When we press "mute" button, the led light on the button glows(orange/red light). When we switch to normal audio mode, or simply unmute, ideally the light should get off. Unfortunately, in my case, the orage/red light is still glowing even in normal (unmute) mode. I've checked all my audio/realtek controller drivers, they are updated. What must be the reason? 

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Posts: 44,340
Member Since: ‎09-24-2010
Message 2 of 2 (69 Views)

Re: Mute button light error

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of your Envy 360 notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

2.  Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

 

Regards,

 

DP-K

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