Mute button light no longer works

[SteamboatJoe]

Hello, recently the light on the mute button stopped working. The mute itself does work...just the light never comes on.  I found some other posts about this, but thay all talked about an "IDT High Audio" driver being the issue. I don't have that driver, mine are all "Realtek". I tried updating those but it says they are up to date. Thanks for any help!

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78784.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78555.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[lXimenal]

I have the same issue, and even though I tried the suggested steps, it hasn't solved it. Is there anything else I can do ?