No Sound from the Speakers - Audio PlayBack test failed

[serabile]

Speakers dont work, i made an audio playback test but i get a failed message :

help please.

[DavidSMP · Accepted solution]

Hi @serabile,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you’ve done an audio playback test and it a gave you a failure code. I’ll be glad to assist you with this.

At the outset, I think you’ve done a remarkable job running diagnostics to determine exactly what was wrong with the computer. Superb work and kudos to you for it! It is a privilege to work with technically competent and savvy customers like you.

As it is clear as day, that the computer’s sound card has failed, the only option left is to contact phone support to get the unit serviced. Please visit this link http://hp.com/contacthp to do it. Please select the country and language settings. Then make sure to enter the product# of the unit and follow the instructions on the screen to contact phone support.

Hope this helps! .Please let me know how this pans out. Please mark this post as “Accepted  Solution” if it helps. Kudos would also be appreciated for my efforts to help by clicking the “Thumbs Up” button.

Take care and have a blessed week ahead.

[serabile]

Thank you for your answer. Actually my audio jack (headphone) work perfectly, the probleme is just with the speakers ! (if the sound card is damaged i dont think that the audio jack will work) any issues ?

[DavidSMP]

Hi @serabile,

I thank you for replying to the post and accepting this as a solution. The sound card is not damaged. The speakers need to be replaced. You could contact phone support to get the computer serviced. Please visit this link to contact phone support: http://hp.com/contacthp

I hope things work great for you and the speaker issue gets resolved quickly without hassles. 

Hope this helps! .Please let me know how this pans out. Please mark this post as “Accepted  Solution” if it helps. Kudos would also be appreciated for my efforts to help by clicking the “Thumbs Up” button.

Take care and have a blessed week ahead.