Playing a dvd

[honeybunny57]

I have had several dvds made from old videos. I am trying to play them on my pavillion g6. I get no video or audio.

[DavidPK]

Hi,

Can you post back with the following:

1.  Do the DVDs work fine in other devices?

2.  Open windows Control Panel, open Device Manager, expand DVD/CD-ROM Drives, right click the drive and select Properties - on the General tab, is there an error code showing in the Device status box?

Regards,

DP-K

[honeybunny57]

Yes...it does work in other devices and no...there is not an error code in the device status box

[DavidPK]

Hi,

Can you post back with the following details.

  The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

  The full version of the operating system you are using ( ie Windows 8 64bit ).

  The software you're using to try and play the DVD.

Regards,

DP-K

[honeybunny57]

OK...the model is HP Pavillion g6 Notebook PC. The product # is #A6Y4UA#ABA. The serial # is [edited Serial Number by Moderator]. It is Windows 7 Home Premium 64-bit Service pack 1. Software I am using...??

[DavidPK]

Hi,

Open windows Control Panel.  In the top right, next to View by: select 'Large icons' from the dropdown box.

Open the entry AutoPlay.

Under the sub-headng DVDs, what is listed in the box to the right of DVD Movie?

Regards,

DP-K

[honeybunny57]

Listed in the box is : Play DVD movie using Windows Media Player

[DavidPK]

Hi,

First, try the automated fixit from Microsoft on the link below.

Microsoft Fixit - Windows 7

Check if the drive will now play the DVD.

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

sfc /scannow                 ( note that there is a space between sfc and the / )

Let the process complete, then type exit and hit enter. 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select Uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

Regards,

DP-K

[honeybunny57]

It took a long while to complete all those steps! After all was finished I sinserted the DVD into the player and nothing comes up again. Maybe this is a hopeless matter! If you do reply back with anything else~ I will be away from my computer for awhile so there will be a break in my reply back. Thanks so much!

[DavidPK]

Hi,

You're more than welcome

Before trying anything further, can you let me know if other DVDs and CDs play Ok or does the drive not detect/[lay any disc?

Best regards,

DP-K