Problem with my audio

[M4rin]

I have an HP laptop with Beats' speakers.

I also found out that I have Beats Audio software on my laptop.

I use Realtek High Definition Audio driver, but when I installed it first time the sound was fine and clear.

Later on, it became some kind of "distorted", and I think it's because of Beats Audio software.

I've read alot of solutions, but they don't work for me.

The sound is terrible and it's driving me crazy, so please help!

I have a Pavilion 15 L3S53EA.

[WAWood · Accepted solution]

M4rin

Hello;

Allow me to welcome you to the HP forums!

I read your post about your recent audio quality problems in Win10 and wanted to help.

Anytime someone comes here running Win10 and complains about something suddenly not working, I immediately suspect Windows Driver updates.

Unfortunately, Win10 automatically forces driver updates on all of us, without our knowledge, and without our permission -- and when this happens, a working PC is suddenly "broken".  This might have happened to you.

You need to go into Settings, Update & Security --> Windows Update.

Then, choose Advanced Options --> History to see when updates were last applied.  If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem.  You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.

And if that fixes the problem, then consider disabling future driver updates using the information in the link:  http://www.tenforums.com/tutorials/15989-device-driver-automatic-installation-turn-off-windows-10-a....

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[M4rin]

Haven't found any updates on my devices that might cause the problem 😕

Nothing connected to audio, just some AMD and Win 10 updates.

[WAWood]

OK, so here's the drivers and software HP support page for your PC:  http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p200-notebook-pc-series/7486459/model...

I would download and install the Audio driver.

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol on my reply post to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.

[M4rin]

Thanks for your help and your patience.