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‎03-21-2018 09:42 PM

HP Recommended
Product: Hp Pavilion g6 A1J18AV
Operating System: Microsoft Windows 7 (64-bit)

I've been having a problem where the volume level of my computer was very low. I removed SRS premium sound and was going to re install it and see what happens. Well now I can't find anything anywhere to get SRS premium sound back on my laptop. What do I need to do there doesn't seem to be any information where I can get this program that came installed on my laptop.

5 people had the same question
4 REPLIES 4

‎03-21-2018 10:05 PM

HP Recommended

Your Support page has your drivers. You have IDT Hi Definition Audio:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1d00-notebook-pc-series/5186811/mode...

**Click Accept as Solution on a Reply that solves your issue**
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‎03-21-2018 10:18 PM

HP Recommended

I've already tried installing that driver, my SRS Premium sound control panel is still missing. The linkyou sent to the support page yields this information, "We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again." The program was on the computer from the factory there seems to be no support for it whatsoever by HP.

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‎03-21-2018 10:28 PM

HP Recommended

Yes, just noticed HP site went down after I posted your support page. :HalfEyes:

Try this- Reinstalling Drivers/Software> Windows 7

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1 person found this reply helpful
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‎03-22-2018 01:22 AM

HP Recommended

Ok so my computer does not have "Recovery Manger" listed like that page says it should. I did a system restore to before i removed SRS Premium Sound and now the control panel is back but now my headphone jack does not work at all.

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