Something stuck in headphone jack

[DixieRose]

Something plastic ended up stuck inside the headphone jack on my laptop. Now I can't get the speakers to play because it thinks it has headphones in it. I cannot afford to have it removed right now. Is there someway to get the speakers to work anyway? I have tried disabling the headphone function on the computer but it has the head phones and  speakers connected. Is there any other way to disable them?

[DavidSMP]

Hi @DixieRose,

Thanks for taking an interest in the HP Support Forums! Good day! 🙂 I reviewed the post about the speakers not working after something got stuck in the headset port of the notebook. It will be a delight to assist you here. 🙂

Superb effort, brilliant troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Do you know what exactly got stuck in there?

It is a hardware related issue and you will need to contact HP phone support to get this addressed.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

[DixieRose]

It is one of those plastic beads that comes in a new purse or bag. I had some floating around in my purse and somehow it got inside my head phone jack. The computer is 4 years old so I am certain the warantee  is out of date. 

[Jeet_singh]

Hi @DixieRose, I am the Jeet_singh. It looks like you were interacting with @DavidSMP, but he is out of the office today so I'll take over from here.

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,