• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-22-2017 05:32 AM

HP Recommended
Operating System: Other

Hello Team:

 

I have Windows 10 operating System at my HP laptor and after that installation/updgrade from Windows 7, my sound card DOES NOT work at all. I have tried all method of installing and uninstalling but no use of it. I am posting this question to all experts of HP as HP website doesn't provide the sound card driver under Windows 10 platform only they have is Windows 7 which doesn't work.

 

Please help me out.

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2017 06:52 AM

HP Recommended

Hi, @Ikramonline :

 

Does your notebook have 4 GB of memory installed?

 

If it does, I know you are not going to believe this but for some crazy reason having 4 GB of memory installed on that platform causes the sound not to work.

 

Try this workaround for that if your notebook has 4 GB of memory...

 

A problem with the Conexant audio means that you may hear no sound in Windows 10 even though everything appears to be working correctly.

 

Microsoft suggests running msconfig.exe and heading to the Boot tab. Click the Advanced options button, check the Maximum memory box and set the value to 3072.

 

 

 

 

View solution in original post

Tags (1)
Was this reply helpful? Yes No
6 REPLIES 6

‎01-22-2017 05:34 AM - edited ‎01-22-2017 05:34 AM

HP Recommended

Can you let us in on the model number of the laptop so we can figure out the hardware involved and maybe track down a driver for you? 

Was this reply helpful? Yes No

‎01-22-2017 05:42 AM

HP Recommended
Model: G60-634CA
Was this reply helpful? Yes No

‎01-22-2017 05:55 AM

HP Recommended

That is an older laptop that is going to have some problems with Windows 10. For example, do you have the video working right or is the display adapter in the device manager stuck at Microsoft Basic? 

 

The audio is Conexant AC which again is known to be problematic in Windows 10. 

 

Here is a Windows 10 Forum thread ont he same issue:

 

https://www.tenforums.com/drivers-hardware/15284-windows-10-no-sound-solution-conexant-3.html

 

And here is an older HP thread with some suggestions for manually installing a Vista driver in Windows 7...the same thing will work installing a Windows 7 driver in Windows 10.

 

https://h30434.www3.hp.com/t5/Notebook-Audio/Conexant-Audio-Driver-for-Windows-7/td-p/739297/page/5

Was this reply helpful? Yes No

‎01-22-2017 06:52 AM

HP Recommended

Hi, @Ikramonline :

 

Does your notebook have 4 GB of memory installed?

 

If it does, I know you are not going to believe this but for some crazy reason having 4 GB of memory installed on that platform causes the sound not to work.

 

Try this workaround for that if your notebook has 4 GB of memory...

 

A problem with the Conexant audio means that you may hear no sound in Windows 10 even though everything appears to be working correctly.

 

Microsoft suggests running msconfig.exe and heading to the Boot tab. Click the Advanced options button, check the Maximum memory box and set the value to 3072.

 

 

 

 

Tags (1)
Was this reply helpful? Yes No

‎01-22-2017 09:46 PM

HP Recommended
I did exactly and it works
Thank you very much 🙂
Was this reply helpful? Yes No

‎01-23-2017 06:47 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.