Sound Fades Out

[Caitie85]

Ever since I purchased my laptop, whenever I play anything including sound, the sound will play fine for a few seconds before fading out. If I pause the media and then hit "play", the sound will again play fine before fading out. The exact length of time before fadeout varies -- it can last as long as 20 seconds, or start fading immediately. It only does this if I'm using my device speakers, which is why it took me so long to realize it was doing it -- I usually use headphones.

I've tried updating my speaker's drivers. I've tried uninstalling and reinstalling the drivers. I ran troubleshooting and it brought back a clean bill of health. I changed the default format from 24 bit to 16 bit, and that seemed to help a little (the sound didn't fade as fast, and it stopped making this "crinkling" noise whenever something was played), then tried searching for new drivers (still saying I have the latest drivers installed) and troubleshooting. This time, the troubleshooting brought up the fact that I might want to turn off sound effects and audio enchancements; when I went to try, there was no "Enhancements" tab.

I've been working on this problem off and on for months -- again, I usualy use headphones so it's not usually a problem, but when I need my speakers I need my speakers.

I've tried everything on Google and that I've found on here. Suggestions? Something I haven't tried?

[Paul_Tikkanen · Accepted solution]

Hi:

See if the solution suggested by David at the link below is of help to you.

You can use the same drivers he posted as they are also on your notebook's support and driver page...

http://h30434.www3.hp.com/t5/Notebook-Audio/Sound-volume-goes-up-amp-down/m-p/6033383#M82591

[Caitie85]

This months-long problem is solved! That worked, thanks so much! ❤️

[Paul_Tikkanen]

You're very welcome.

[rholt952]

Hi there,

I am also having this issue and used your advice, but the second link is broken for reinstalling Chipset Drivers. Are you able to provide this again? At this point I have uninstalled RealTek.

Thanks so much!

Rebecca

[Paul_Tikkanen]

Hi, Rebecca:

You should be able to use this chipset driver instead...

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

[SpeckyHorse]

I downloaded that chipset now every time I log on the screen is black. What happened.

[SpeckyHorse]

I figured it out