• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-10-2016 07:02 AM

HP Recommended
Product: Folio 9480m
Operating System: Microsoft Windows 7 (32-bit)

My orgainization uses HP almost exclusively and while the Folio 9470's were rockstars the 9480's not so much.  I have had this particluar issue now with 3 different devices.  One of those has already been sent back to HP for "repair".  That "repair" supposedly included "extensive testing" but when I got the device back headphone still wouldn't work.  Not until I updated the bios that is.  So here we are again with this device where if you use the built in speaker the sound works great.  When you plug in a known good working headset you have no sound at all.  Sending the device back to HP support might be the only answer but before I inconvience this executive again with that I wanted to find out if anyone else had found a solution for this.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.