• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-26-2016 02:46 PM

HP Recommended
Product: HP EliteBook 850 G3
Operating System: Microsoft Windows 10 (64-bit)

I had audio issues, speakers would intermittently not work.  I upgraded the driver to sp76702 per the following advisory:

 

-------------------------------------------------------

Document ID: c05288869

Version: 1

Advisory: HP EliteBook and ZBook G3 - Audio Not Working After Reboot, Speaker Icon Has Red X
-------------------------------------------------------
 
After the upgrade, I can no longer get audio through my docking station or the speaker jack on the right side of the laptop.  Tested my external speakers with a different source (smartphone) and they work fine.  I submitted a case today with HP.
 
 
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.