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‎08-28-2016 08:30 AM

HP Recommended
Product: envy 17
Operating System: Microsoft Windows 10 (64-bit)

I had to install a new hard drive for my Laptop.  I installed a SSD and when I had everything loaded by beats speaker driver is no where to be found.  One of the main reasons for buying this lap top was becasue of the audio and no it sounds like I listening to music from inside a tin can.  All drivers have been updated, I checked all the drivers and it doesnt even acknowledge that I have beats. Please help. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2016 04:32 PM

HP Recommended

Insatall the following Intel IDT Audio driver and you should have Beats again.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

Check in the Control Panel after the installation for Beats Control.

 

It should also be in the systray near the clock right click on the Beats icon.

.


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View solution in original post

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4 REPLIES 4

‎08-28-2016 08:33 AM

HP Recommended

What is the complete product name or number for your notebook?

 

 

- see This HP web document if you don't how to locate the model number and\or product number.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎08-28-2016 08:38 AM

HP Recommended
HP ENVY 17-j180ca Notebook PC
Was this reply helpful? Yes No

‎08-28-2016 04:32 PM

HP Recommended

Insatall the following Intel IDT Audio driver and you should have Beats again.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

Check in the Control Panel after the installation for Beats Control.

 

It should also be in the systray near the clock right click on the Beats icon.

.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-28-2016 08:14 PM

HP Recommended

thank you very much!!!  :robothappy:

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