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‎05-13-2024 11:59 AM

HP Recommended
Product: HP laptop 15s-fq5026nq
Operating System: Microsoft Windows 10 (64-bit)

Please I am ABSOLUTELY lost, they sold my brother this laptop and it does not have the audio drivers, he has windows 10, I tried looking up drivers for that specific laptop and for windows 10 and I don't find any PLEASE PLEASE help me.

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1 REPLY 1

‎05-13-2024 01:28 PM - edited ‎05-13-2024 01:29 PM

HP Recommended

The notebook is only supported by HP for Windows 11.

 

There are no drivers for W10, so the only suggestion I can offer would be to install Windows 11 on the notebook.

 

If you want to try this W10 audio driver first--this one is from the older 15s-fq3xxx model series.

 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112798.exe 

 

Click on the blue Windows 11 Installation Assistant button (1st option form the link below), to do an in-place upgrade to Windows 11.

 

Download Windows 11 (microsoft.com)

 

Before you do anything, since the notebook came with FreeDOS, I recommend that you get the Windows 10 product key in case you need it to re-install Windows 11.

 

Download and run the free Showkey Plus app from the Microsoft Store.

 

ShowKeyPlus - Microsoft Apps

 

Then you can print out and save the product key for future use.

 

Keep it in a safe place.

 

Then you can install the W11 drivers from the notebook's support page:

 

HP Laptop 15s-fq5026nq (6M280EA) Software and Driver Downloads | HP® Support

 

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